Account and billing

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Your account

You sign in to Claras with Google. The same account works in the web app and the Chrome extension, and your plan and History follow it. To see which account you are in, open Settings, then Account: it shows your email and your plan. On the free plan it also says how many videos are left "today", but that count covers the last 30 days.

To sign out, click your name at the bottom of the web app's sidebar and choose Sign out, or use Sign out in Settings, then Account. To delete your account and its data, email us from the contact page using your account email. The privacy policy explains what happens to your data.

What each plan includes

Prices are on the pricing page. If you are on an older plan, such as Lite, it keeps working with the limits you signed up for. Lite includes 10 videos a day and 10 hours of transcription. The Chrome extension's upgrade screen still shows the older plans and prices, including Lite, without the 14-day trial. For the plans in this table and the trial, upgrade from the web app or the pricing page.

When limits reset

• Free videos count over a rolling 30 days. Each one drops out 30 days after you made it, and the plans screen tells you when the next one comes back.
• Pro's 50 a day resets at midnight where you are.
• Transcription hours count over a rolling 30 days on every plan.

A video counts only when its analysis is saved, so a failed run doesn't use one. The Usage page in the sidebar shows your activity and plan.

Start a trial or upgrade

Manage billing, change plan or cancel

Billing is handled in Stripe's billing portal at billing.stripe.com. Sign in there with the email you paid with. You can reach it from:

• The web app: click your name at the bottom of the sidebar and choose Manage billing, or open Settings, then Account, then Manage billing.
• meetclaras.com: your account menu at the top of the page, then Manage billing.
• The extension: Settings, then Subscription, then Manage subscription. It shows on paid plans.

From the portal you can update your payment method, change plan or cancel. When you cancel, your plan stays active until the end of the period you paid for.

Refunds

First payments come with a 30-day money-back guarantee. To ask for one, email us from the contact page with your account email.

If something goes wrong

• You paid, but the app still says Free. A payment is matched to your Claras account, or to the email used at checkout. Make sure you are signed in with the Google account that has that email, then reload the app. If it still says Free, email us with both addresses.
• A plans screen saying you've used your free videos for this month. You have made 3 videos in the last 30 days. Wait for the oldest to drop out, or start a trial.
• Pro stopped you for the day. You reached 50 videos. It resets at your local midnight. The web app's plans screen may still say you've used your free videos for this month: on Pro it means today's 50. Unlimited has no daily cap.
• A payment failed. We email you when a renewal doesn't go through. Update your card in the billing portal.
• You signed in with a different Google account. Each Google account is a separate Claras account with its own plan and History. Sign out and sign in with the one you paid with.
• "Session expired. Please sign in again." Sign in again. Your plan and History are kept.

Still need help?

Questions, bug reports and billing all go to one inbox, and every message is read by a person. Write from the contact page and include your account email, the video link, and the exact message you saw. That makes it much faster to help.

Every paid plan starts with 14 days free. Compare the plans.