Claras help center

Which one do you need? A short guide

Each guide above is a practical page: the steps as they appear on screen, the limits on each plan, and the exact messages Claras shows when something fails, with what to do about each one. There is no search box yet, so start from the problem you have.

You are new to Claras

Getting started walks through signing in with Google, the few questions new accounts answer, the plans screen and how to stay on the free plan, and your first video in the web app and the Chrome extension.

A video won't load

For YouTube, start with transcripts and languages, which covers videos without captions, length limits and transcripts in the wrong language. For files, Instagram and TikTok, go to uploads and links. A message saying a link doesn't look right usually means a YouTube Shorts link, a live link or a channel page, none of which work yet.

The result isn't what you expected

Summaries and chapters explains how to change the style of your summaries, copy chapters for a YouTube description, and why a summary can miss something. If an Ask AI answer misses the point, or a playlist run stops, see Ask AI and bulk.

You want the words somewhere else

Export and Send to AI lists every download, copy and share option, and shows how to hand a transcript to Claude, ChatGPT, Gemini, Gemini Notebook or Perplexity.

You use your own AI account

AI models and keys covers connecting an OpenAI, Anthropic or Gemini key in the Chrome extension on a paid plan, and what each error on the key card means.

It is about your plan or a payment

Account and billing has every plan limit side by side, when limits reset, how the 14-day trial works, where to manage billing, and how to cancel or ask for a refund.

Web app or extension?

Several answers differ between the two, so each guide says which one it means. The web app at app.meetclaras.com works in any browser and takes YouTube, Instagram, TikTok and your own files. The Chrome extension sits beside YouTube videos and adds things like chapter markers on the progress bar and your own API key. One account works in both.

Still stuck? Email us with your account email, the video link and the message you saw, and a person will reply. To see what happens behind the scenes, read how Claras works, or check what changed recently.