Claras for SaaS teams researching competitors and customers
Claras reads videos and recordings for you. SaaS teams use it to see what competitors say in their webinars, what reviewers say about the category, and what customers said on calls you recorded.
Your market explains itself on video
Competitors set out their positioning in webinars, demos and launch videos. Reviewers compare tools on YouTube. Customers tell you their problems on calls you recorded and never listened to again. All of it is useful, and all of it takes hours to watch.
Claras turns those videos into text you can read, search and question, with a time on each point so you can check it. It's a research aid for one person at a time, not a sales or analytics platform.
Read a competitor's webinars together
Paste a competitor's public playlist into Bulk Summaries. You get one combined summary of their message, the single video most worth watching, and Ask AI across every transcript.
- Ask "What do they say about pricing?"
- The full method: YouTube competitor analysis
Question your recorded calls
Upload a recorded demo or discovery call. You get a timestamped transcript, a summary with chapters, and answers from what was said.
- Ask "Which other tools did they mention?"
- Click a line to hear that moment
- How it works: transcribe sales calls
Three SaaS workflows
These are scenarios, not stories from real companies.
A positioning check before a launch
Say you're about to relaunch your onboarding. Run each main competitor's webinar playlist as a combined summary, then ask the same questions of each: who they say the product is for, which problems they lead with, and which features they demo most. Then search YouTube for a phrase your buyers would type and summarize the results page, up to 20 videos, to hear how the category talks.
What reviewers say about you and your rivals
Search YouTube for your product name plus "review", or a rival's, and run the results as one combined summary. Ask which complaints come up in more than one review. On a paid plan, a single video's Comments tab reads its top 100 comments and shows viewers' praise, complaints and questions. The method is in summarizing product reviews.
Customer calls you already recorded
Say you have five recorded discovery calls from last month. Upload them one at a time. Set custom summary instructions in Settings, such as "List the customer's problems, objections and questions in each part", and they apply to every summary until you change them.
A worked example: a competitor's 14 webinars
Say a competitor keeps 14 product webinars in a public playlist.
- Paste the playlist link into Bulk Summaries. Claras lists the videos with title, channel and length, and Export list saves them as a CSV file.
- Run one combined summary. It shares a fixed amount of reading across the batch, so each long webinar is read in part.
- Ask across the batch. "Which competitors or alternatives do they name?" Answers name the webinar a point comes from, usually with a time.
- Go deeper on two or three. Run the key webinars on their own, where the summary reads the whole transcript.
What Claras doesn't do for SaaS teams
- No integrations. No CRM, no Zoom, Teams or Meet connection, no meeting bot and no live transcription. Download a recording, then upload it.
- No speaker labels. On a call, your lines and the customer's run together.
- One call at a time. Bulk Summaries works on YouTube playlists and search pages, not your own files.
- No statistics or alerts. No views, rankings or tracking of a competitor's channel over time. Run a playlist again later to see what's new.
- Claims are claims. A summary of a competitor's webinar reports what they say about themselves, not whether it's true.
- Customer data. The file isn't stored, but its audio goes to an outside AI transcription service, and transcripts stay in History with no way to delete a single item. Check what your customer agreements allow, and get consent to record.
- No team plan. Each person has their own account and History.
Plans for SaaS teams
Each person needs their own account. The free plan includes 3 videos a month, 1 hour of transcription for calls and one Bulk Summaries run of up to 20 videos every 30 days. Pro covers 50 videos a day and 10 upload hours, and comment analysis on up to 40 videos a day. Unlimited has no daily video cap and 100 hours. Comment analysis stops at 40 videos a day on both. See the plans, or go back to all solutions.
Questions from SaaS teams
Does Claras connect to our CRM or call recorder?
No. There are no integrations. Download recordings from your call tool, upload them, and copy what you need into your CRM by hand.
Can it compare several customer calls at once?
Not inside Claras. Each upload is analyzed on its own. Download the transcripts and bring them together in another AI tool, for example with Send to AI.
Does it track competitors over time?
No. There are no alerts or channel statistics. Run the same playlist again later and compare it with the run saved in your History.
Is there a team plan?
No. Each person uses their own account, and History isn't shared.
Watch less. Learn more.
Paste a video link and get the summary, chapters and answers in seconds.